An employee at one of the region’s most popular designer fashion boutiques, Robinsons of Bawtry near Doncaster is embarking on a new element of her role to drive forward engagement with its customer portfolio.
Charlotte Johnson, 25, has become the boutiques Social Media and Customer Liaison representative and will oversee many critical elements of the customer journey which sets Robinsons apart from others, as well as continuing to work closely with the customers in the ladies wear department.
“Charlotte has become a valuable member of the team and her expertise in this area was evident,” said Wendy Jones Ladieswear manager. “Allowing her to fulfil her potential by establishing this new role will allow Charlotte to develop further and will ensure that we continue to communicate and look after our customers in the best way possible.”
Charlotte, who previously worked in a high street fashion retailers for 8 years, joined the Robinsons team last year. In addition to the customer service and social media aspect of the role she will also oversee the new Interest Free Credit packages, exclusive to the boutique. Available on selected purchases customers can spread the cost over 6, 9, 10 or 12 months at no extra cost. Terms and conditions do of course apply and applicants will be subject to a credit check.
“This has been a hugely popular way of helping our customers manage their purchases and there has already been a surge demand as we run up to the festive season,” said Wendy. “And, to help our customers manage their time too we are delighted to reinstate our late night opening each Thursday until 7.30pm.”
Charlotte concluded; “This is a fantastic opportunity and I am enjoying the diversity and challenges that the role brings. With a genuine passion for the brands we supply I am certain that we can take the boutique into the new year with confidence and fantastic customer service for which we are well known.”
Robinsons of Bawtry, 2 South Parade, Bawtry, Doncaster, DN10 6JH Tel: 01302 711477 www.robinsonsofbawtry.com
Open Monday to Saturday 9.30am – 5.30pm; Sunday 11am – 4pm and late night opening until 7.30 pm every Thursday